Latest Safety Recalls

Click  www.recalls.gov.au

RECALLS SAVE LIVES

Consumers are urged not to become blasé about product safety recalls. During January, NSW Fair Trading was notified of a number of voluntary product recalls regarding a range of household electrical appliances including hair dryers, wall mounted heaters and extension leads. It only takes a few moments for consumers to check if they have purchased a recalled product, but it could save a life. Every year an estimated 30 Australians are killed and up to 500 are seriously injured by faulty products. Faults are sometimes not obvious to the consumer and can have potentially serious impacts. Manufacturers and distributors who initiate a voluntary recall of defective goods must notify State and Territory Fair Trading and Consumer Affairs agencies within two days of deciding to conduct the recall. The Australian Competition and Consumer Commission is currently carrying out a review of the effectiveness of the product recall system. The review will identify if areas need improving so that the Federal Government can deal with the recall of unsafe goods as effectively as possible. Consumers are encouraged to have their say on product safety recalls online at www.recalls.gov.au. If you have any concerns about recalls phone 1300 302 502. For more information contact Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au.

WARNING TO ONLINE SHOPPERS

Consumers who shop online are being reminded that they should always exercise caution. In 2009 NSW Fair Trading received 3,396 complaints about online trading including 230 complaints about online auctions –- an increase of 33.5 per cent from 2008. Shopping online is easy and convenient but there are major risks associated with purchasing products over the internet. More than half of the complaints received related to non or partial delivery of goods, faults or damages and products not matching their descriptions, while 20 per cent of complaints related directly to refunds, overcharging and other money issues. Technology offers consumers many benefits, but with these benefits come new traps. Consumers need to be aware of the pitfalls of buying online, so they can avoid scams and costly mistakes. Online shoppers should always follow these simple rules:
• do your research - only buy from sites you know and trust;
• check it is an established, reputable business with a physical address;
• check the site’s refund and return policy;
• look out for hidden costs such as packing, delivery or currency conversion; and
• don’t provide bank account details, credit card numbers or other personal details to businesses you do not completely trust.
Consumers should shop around, keep receipts and carefully check their credit card statements. For further information contact Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au